Frequently Asked Questions

Question 1

What floor plans are available?

Accepted Answer

UPDATE BASED ON PROPERTY

Question 2

What is included in the rent?

Accepted Answer

Rent at [PROPERTY NAME] includes [LIST INCLUDED UTILITIES/SERVICES, e.g. water, sewer, trash]. [LIST ANY TENANT-PAID UTILITIES] are the resident's responsibility.

Question 3

Are there additional monthly costs or fees?

Accepted Answer

In addition to base rent, residents may be responsible for [LIST, e.g. utilities, pet rent, parking, resident benefit package]. Exact amounts are provided before you sign your lease.

Question 4

Is a security deposit required?

Accepted Answer

Yes, you can either pay a refundable cash deposit of $500, or use Jetty, a lower-cost alternative that replaces the deposit with a security bond.

Question 5

Are there any move-in specials?

Accepted Answer

Please contact our leasing office for current move-in specials and promotions.

Question 6

What is the resident benefit package?

Accepted Answer

The resident benefit package includes property safety checks, online resident portal, 24/7 emergency maintenance, and more.

Question 7

Can I schedule a tour before applying?

Accepted Answer

Yes, click "Schedule a Tour" and submit a contact form or call our leasing office to schedule a tour today!

Question 8

How do I apply?

Accepted Answer

Click "Apply Now," select the unit you're interested in, and apply online.

Question 9

What are the income and credit requirements to qualify?

Accepted Answer

To qualify, applicants need a minimum credit score of 620 and a gross monthly income of at least three times the monthly rent.

Question 10

What documents do I need to provide?

Accepted Answer

You will need a valid government-issued photo ID and proof of income, such as recent pay stubs, an offer letter, or bank statements.

Question 11

Is there an application fee?

Accepted Answer

Yes. A nonrefundable application fee is due when you submit your application and covers the cost of processing and screening. The current amount is shown during the online application.

Question 12

How long does the application process take?

Accepted Answer

Most applicants hear a decision within two business days. Processing times can vary with application volume, but our team works to review every application as quickly as possible. Contact our leasing office if you need an update on your application status.

Question 13

What lease terms are available?

Accepted Answer

We offer a range of lease terms. Contact our leasing office for current options and availability.

Question 14

Are pets allowed?

Accepted Answer

Yes, we welcome pets. Contact our leasing office for details such as accepted pet types and the maximum number of pets allowed per unit.

Question 15

Are there breed or weight restrictions?

Accepted Answer

Contact our leasing office for accepted pet types and any breed or weight restrictions.

Question 16

What are the pet fees and monthly pet rent?

Accepted Answer

For dogs and cats, there is a pet fee of $380 per pet and pet rent of $45 per month per pet. For other animals, the pet fee is $190 per pet with no monthly pet rent.

Question 17

What is the pet waste policy?

Accepted Answer

Residents are expected to pick up after their pets at all times. Failure to do so may result in a violation fee.

Question 18

Is in-unit laundry included?

Accepted Answer

[UPDATE BASED ON PROPERTY. State whether in-unit laundry is included, or describe shared laundry options.]

Question 19

What appliances are included?

Accepted Answer

[UPDATE BASED ON PROPERTY. List the appliances included in each unit.]

Question 20

Is there a patio or balcony?

Accepted Answer

[UPDATE BASED ON PROPERTY. State whether units have a patio or balcony.]

Question 21

Is there a community room?

Accepted Answer

[UPDATE BASED ON PROPERTY. State whether a community room is available and how residents can use it.]

Question 22

What other amenities are included?

Accepted Answer

[UPDATE BASED ON PROPERTY. List additional community and unit amenities.]

Question 23

What parking options are available?

Accepted Answer

UPDATE BASED ON PROPERTY

Question 24

Are garages available?

Accepted Answer

UPDATE BASED ON PROPERTY

Question 25

Is guest parking available?

Accepted Answer

UPDATE BASED ON PROPERTY

Question 26

Are parking passes required?

Accepted Answer

UPDATE BASED ON PROPERTY

Question 27

What is the towing policy?

Accepted Answer

Contact the leasing office for information on our towing policy.

Question 28

Where is the property located?

Accepted Answer

UPDATE BASED ON PROPERTY

Question 29

What is nearby?

Accepted Answer

UPDATE BASED ON PROPERTY

Question 30

When was the property built?

Accepted Answer

UPDATE BASED ON PROPERTY

Question 31

Who manages the property?

Accepted Answer

This community is professionally managed by Real Property Management Express.

Question 32

How do I contact the leasing office?

Accepted Answer

You can reach us through our Contact Us page, where you will find our current phone number, email, and office details.

Question 33

What do I need to do before move-in day?

Accepted Answer

First, sign your lease and pay your deposits and fees. Then set up any applicable utilities in your name. Once the lease is fully executed on our end, you'll pay your remaining rent balance before picking up your keys. Contact the leasing office to schedule a time to pick up your keys.

Question 34

How do I pay rent?

Accepted Answer

Rent is paid online through your resident portal. Once your account is active, you can set up one-time or recurring payments.

Question 35

How do I submit a maintenance request?

Accepted Answer

Maintenance requests are submitted through your online resident portal. For urgent after-hours issues, follow the emergency maintenance instructions provided with your lease.

Question 36

Is this a smoke-free property?

Accepted Answer

Yes, this is a smoke-free property.

Question 37

What are the quiet hours and noise policy?

Accepted Answer

Residents are expected to be considerate of neighbors at all times. [UPDATE BASED ON PROPERTY. Add specific quiet hours if applicable.] Full details are outlined in your lease.

Question 38

What is the trash disposal policy?

Accepted Answer

Trash must be disposed of properly, if trash is sitting outside of the unit for an extended period of time or tenant is caught not properly disposing of their trash they will encounter lease violations.

Question 39

What is the winter weather protocol?

Accepted Answer

During winter months, our team works to keep sidewalks clear and treated during snow and ice events. You may be asked to move your vehicle to allow for lot clearing, so please check your email frequently during winter weather.

Floor Plans & Pricing

Leasing & Applications

Pets

Features & Amenities

About the Property

Living Here

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